Initializing the call from the site of the AMO CRM
When you click on the icon with the phone number in AMO CRM, the call is initialized. On your Ip phone or software SIP phone will come confirmation to make a call.
Call log in AMO CRM system
After the end of the call, the call log will appear in the call log of the AMO CRM system, which includes the following information:
- Who called
- Who called
- Call duration
- Call status (the pipe was raised or not)
- Link to a conversation record
Record conversations
Record conversations with the ability to listen to AMO CRM. Records of conversations are stored one year.
Online notification of an incoming call to AMO CRM.
During the incoming call, the AMO CRM website receives a notification from the manager with information about the calling subscriber with the possibility to open the client card.