Initializing a call from the retailCRM website
When you click on the phone number icon in retailCRM, the call is initialized. On your Ip phone or software SIP phone will come confirmation to make a call.
Call log in the retailCRM system
After the end of the call, the call log will appear in the call log of the AMO CRM system, which includes the following information:
- Who called
- Who called
- Call duration
- Call status (the pipe was raised or not)
- Link to a conversation record
Record conversations
Record conversations with the ability to listen in retailCRM. Records of conversations are stored one year.
Online notification of an incoming call in retailCRM.
During the incoming call, the retailCRM website receives a notification from the manager with information about the calling subscriber with the possibility to open the client card.